![]() ![]() have vision problems or are colorblind, and often encounter difficulties distinguishing text from a background color. First, she realized that harnessing the power of virtual reality would be a far more effective way to educate team members, thus helping Quicken Loans’ coders and designers create effective user experience for disabled customers.Īs an example, millions of people in the U.S. ![]() After a short time in her role, Kenney saw an opportunity to take training to another level by combining cutting-edge technologies in a way that greatly improves the efficiency of learning. Originally, Kenney was hired to teach team members how to create user experiences that are ADA compliant. “So if we can engage that huge market segment, on one hand it’s the right thing to do, but on the other, it’s an investment for the company.” internet users statistically have a disability.” Kenney shared. One of Quicken Loans’ more than 17,000 team members, Kenney is a User Experience Specialist, as well as the idea originator and strategic leader of the “Empathy Generator”-a tool developed at Quicken Loans to help team members create products that are accessible to people with disabilities. How is Quicken Loans tapping into Innovation By All to race ahead of the competition? Take a look at Olya Kenney.
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